Contact us
Tell us who you are and what you need. Every message reaches a real person on the PickNord team.
Other ways to reach us
Prefer email or a phone call? Here is where to find us.
Outside these hours, leave a message and we reply first thing.
On a trip right now and something is wrong?
For any emergency in Iceland, call 112, the single number for police, fire, and rescue. Check road and weather conditions before you set out, and register your travel plan so rescue teams know where you are.
safetravel.isBefore you write, these come up a lot
Quick answers to the questions we hear most.
Where do I find my booking and voucher?
In your confirmation email and on your account bookings page. Showing the voucher on your phone is fine at pickup, check-in, or the meeting point.
How do refunds and cancellations work?
Each listing shows its cancellation policy before you pay. Cancelling calculates your refund from that policy and shows the amount before you confirm. Full details are on the FAQ.
I am a host, where do I get help?
Sign in to the host portal and use the help center there, or send a message above and pick Host so it reaches the right team.